Billing Statement

1. Fees

Fees on transactions only apply to sellers and buyers.

1.1. Listing Fees

1.1.1. Standard Listing Fee:

In most categories, standard listings such as Auctions and Buy Nows are free to list.

1.1.2. Featured Listing Fee:

When listing an item, sellers can apply additional exposure to increase the views of their listing. Featured listing costs are non-refundable and will be assessed whether or not a sale occurs.

1.1.2.1. Featured Listing Costs

Featured listings are charged at R50 for a time period of 7 days. After the 7 days, the item will be changed back to non-featured.

1.2. Fees

1.2.1. Site Fees

1.2.1.1. Trusty Tech charges a 15% fee to the seller on each transaction amount, excluding delivery expenses, on all types of listings unless stipulated or agreed upon differently. This 15% fee includes the platform cost as well as the transaction fee, regardless of the Buyer’s preferred payment method.

1.2.1.2. Featured listings will be charged the entire transaction 15% fee, regardless of whether or not the listing has been paid to be featured.

1.2.2. Payment Processing Fees

1.2.2.1. All payment processing fees are included in the fees discussed in Clause 1.2.1.1.

1.2.2.2. All transaction fees are non-refundable in the event of a dispute, and any refund or reversal of transactions will have all fees deducted from the amount refunded. Transaction fees are as follows:

1.2.2.3. Buyers are responsible for shipping fees.

1.2.2.4. After successfully completing a transaction, the buyer will also be charged a flat rate of R10 as part of the payment processing fees. This fee will be added at checkout.

2. Payment of Trusty Tech Fees

2.1. Once the buyer has made a successful payment, Trusty Tech fees will be collected.

2.2. By registering as a Seller on the Trusty Tech website, you authorize Trusty Tech to charge/bill/deduct any fees or amounts outstanding from your designated bank account, registered credit card, or available credit balance.

2.3. The difference between the Seller’s total sale price and the platform fees will be paid to the Seller’s bank account.

2.4. In addition to the 15% fee, the Seller will be responsible for a payout fee of R10 (ten South African Rands) to their bank account.

2.5. Trusty Tech has the right to levy an R500 fee, inclusive of VAT. Accounts that have been banned or blacklisted due to non-payment of fees will incur a reactivation cost.

3. Refunds

3.1. All refunds will be processed through Tradesafe.

3.2. All refunds will be processed within 10 working days from the specified date of the refund request.